At Certification Templates, we are committed to delivering exceptional products and services to our customers. We value your business and want to make sure you are fully informed about our refund and cancellation policies. Please take a moment to review our Refund & Cancellation Policy, which details your rights and responsibilities regarding cancellations and refunds.
1. Digital Products
Since all of our products are digital downloads, there are no physical items shipped. Upon successful payment, you will immediately gain access to your purchased document kit(s) through a secure download link.
2. Refund Policy
Due to the nature of digital products, we do not offer refunds once a purchase is completed and the download link has been made available to you. Once you’ve gained access to the downloadable files, the transaction is considered final. We recommend reviewing the product descriptions, previewing available samples, and ensuring the product meets your needs before purchasing.
3. Cancellation Policy
As the document kits are digital products available for e-download, we do not accept cancellations after your order has been processed. Once the payment is confirmed and the document kit is accessible to you, it cannot be cancelled.
4. Product Issues
If you experience any technical issues with your downloaded document kit (such as corrupted files or trouble accessing the documents), please contact our support team at support@certificationtemplates.com as soon as possible. We will do our best to resolve the issue by providing an alternate link or offering assistance to ensure your documents are properly accessible.
5. Contact Us
If you have any concerns or issues with your order or would like further clarification on our Refund and Cancellation Policy, please don’t hesitate to contact our customer support team at support@certificationtemplates.com.